topic Re: Block internet in Get Support

Re: Block internet

randy34 — Sat, 18 Jul 2026 18:55:22 GMT

I'm having the exact same issue. Updated my payment card this morning as well, and now I've got no internet access at all. Checked the router, tried restarting it, everything looks fine on my end, so it seems like it might be something on their end related to the card update, maybe a billing sync delay or a temporary service hold while it processes. Anyone found a fix yet, or do we just need to wait it out?

Re: Block internet

slusagm — Sat, 18 Jul 2026 19:08:12 GMT

@randy34 your router is home Internet and it won't affect your mobile data on the phone

Check if your My Account is active. Reboot phone and Reset Network Settings

If data issue persists, ask PM to check and maybe re-provision your account

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Block internet

Meow — Sat, 18 Jul 2026 19:38:32 GMT

WHEN was your bill payment date? If it is today then you are too late with the CC update. Update has to be done at least 2-3 days before payment date.