topic Re: Number porting issue in Get Support

Number porting issue

Hina — Tue, 04 Jan 2022 23:25:26 GMT

I activated my sim last night but my number has not been ported yet. Can any morderator please help me port my number thank you!

Re: Number porting issue

CaNuCk07 — Wed, 16 Nov 2016 20:50:23 GMT

@Hina Have you sent a private message to the moderators? If not please do so and make sure you include the relvant information from the t hread below.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Number porting issue

BowChickaBowWow — Wed, 16 Nov 2016 21:10:14 GMT

Hello @Hina,

Welcome to PM!

I would refere you to one of my earlier posts, which refers/links to other posts by various members before http://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Rogers/m-p/88978#M16004 All of these basically boil down to needing to be a little patient, which, it seems, you have already been since you attempted last night. I would second the advice given by the poster above which says that you should contact the moderators, and they will help you out as quick as they can. (Keep in mind, they have been pretty slammed as well! 🙂

Feel free to ask anything in here, or message if you prefer.

HTH!

Re: Number porting issue

hwli — Wed, 16 Nov 2016 21:23:17 GMT

Speaking from my experience porting out from Rogers 2 days ago....

The porting process has to be understood by the computer. Any mismatch from your input and the old cell phone carrier database, it will cause a problem.

For me, I gave them my account #, IMEI#, account holder's name (which is different from mine because my spouse's name is on the the bill), and a alternate phone number different from your porting number.

I hope it helps and wish you the best

Re: Number porting issue

Hina — Wed, 16 Nov 2016 21:44:19 GMT

Thanku! And yes I messaged moderators already and I understand they are under a lot of pressure but I have not yet been contacted by any one I hope someone does contact me at least today.

Re: Number porting issue

Hina — Wed, 16 Nov 2016 21:45:43 GMT

@hwli yes i think my information was not enough that is why I am facing some issues thank you!

Re: Number porting issue

jgorman — Wed, 16 Nov 2016 21:48:12 GMT

I only have account name and number. That's it. Worked and ported in 20min