topic Re: cannot login on app in Get Support

cannot login on app

citymk — Sat, 18 Jul 2026 18:15:54 GMT

for some reason, I cannot login using the app but I am ok using browser

Re: cannot login on app

hTideGnow — Sat, 18 Jul 2026 18:17:36 GMT

hi @citymk

did you try uninstall the app, reboot your phone and reinstall the app?

Re: cannot login on app

citymk — Sat, 18 Jul 2026 18:20:05 GMT

thanks. I tried reinstalling already

Re: cannot login on app

slusagm — Sat, 18 Jul 2026 18:28:26 GMT

On some phone,the keyboard will auto cap the first character even on the password field. Make sure you click the eye icon to show the password before you submit.

Re: cannot login on app

citymk — Sat, 18 Jul 2026 18:37:24 GMT

you are a genius!! that was the exact issue. I can now login

thanks