topic Re: Payment failed in Get Support

Re: Payment failed

Sanshin — Sat, 18 Jul 2026 13:47:18 GMT

What do I do to use a new issued card from my banking institution, I’ve entered all the info on card, the you ask for postal code?? Why is this required and received notice card failed?

Re: Customer Support Agent

Sanshin — Sat, 18 Jul 2026 13:50:14 GMT

What do I do for service? Why can there not be an agent to help with process. Money is in bank?

Re: Payment failed

hTideGnow — Sat, 18 Jul 2026 15:13:35 GMT

@Sanshin

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Customer Support Agent

HeyHi — Sat, 18 Jul 2026 16:50:04 GMT

There is an agent to help with the process but you're asking a forum, not customer service.