topic Number transfer in Get Support

Number transfer

Papamarko — Sat, 18 Jul 2026 14:26:34 GMT

It's been 48 hours since I requested a number transfer from Virgin to PM, nothing yet, it said it could take up to 5 hours, what's happening?

@members

Re: Number transfer

softech — Sat, 18 Jul 2026 15:04:59 GMT

@Papamarko

Did you remove the old provider sim card , or disable the old esim? Reboot the phone with the only PM sim there and try incoming and outgoing calls

And there is a number to call to talk to live support, they can provide you and update. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Number transfer

hairbag1 — Sat, 18 Jul 2026 15:06:08 GMT

@Papamarko

did you receive the text that they send confirming your intent to transfer your number to Public Mobile...to which you must reply yes within 90 mins ? If yes, then try removing the Virgin sim and installing the new Public Mobile sim. If using esim, disable Virgin esim and make sure Public Mobile esim is primary.