topic Re: Customer Support Agent in Get Support

Customer Support Agent

sweetiepie2 — Fri, 17 Jul 2026 20:40:02 GMT

Your website will not take my subscription payment for July/26. I have re-entered my credit card information and checked with my bank. My credit card has no Holds. Please take the payment!!

Re: Customer Support Agent

BKNS27 — Fri, 17 Jul 2026 20:42:37 GMT

@sweetiepie2

Here is the dm contact for a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer Support Agent

hTideGnow — Fri, 17 Jul 2026 20:44:56 GMT

hi @sweetiepie2

PM payment system is glitchy sometimes

if you can wait, please wait and hour before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your rather not wait, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com