ESIM HELP

hemphr94 — Fri, 17 Jul 2026 03:55:58 GMT

I recently sold my phone and upgraded. I deleted the eSim etc. I've downloaded public mobile on my new device but cannot login to anything due to needing a number to sign in.... can someone please help me. ASAP. My need to add my number to my current device.

Re: ESIM HELP

softech — Fri, 17 Jul 2026 04:06:02 GMT

@hemphr94

Yes, you need the 2FA code to login the app to buy eSIM
If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either "Send email" or "Send Voice Message". If you use voice message option, call yourself from another number , press * to interrupt the greeting and enter voicemail pin

If you still cannot login, you will need to ask PM agent to help. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic ESIM HELP in Get Support

ESIM HELP

Re: ESIM HELP