topic Re: ESim Issues and Virgin maybe in Get Support

ESim Issues and Virgin maybe

Clayto — Fri, 17 Jul 2026 00:13:42 GMT

I was hooked up with Virgin, changed to PM. I opted for an Esim but my data is not working and I cannot send pictures in texting. Do I need to take out the virgin sim card first? I can call and text but no data seems to be working.

Re: ESim Issues and Virgin maybe

slusagm — Fri, 17 Jul 2026 00:23:52 GMT

Yes , you need to take out Virgin sim.

And insert PM sim if your PM sim physical

If eSIM, check sim manager or Settings -> Cellular, enable PM sim and change the label to Primary

Reboot phone and Reset Network Settings. Test both incoming and outgoing calls, check data

Re: ESim Issues and Virgin maybe

Clayto — Fri, 17 Jul 2026 00:21:43 GMT

Thank you! Is that a typo Cellularz?

Re: ESim Issues and Virgin maybe

slusagm — Fri, 17 Jul 2026 00:24:11 GMT

Yes, it was a comma 🙂

Fixed

Re: ESim Issues and Virgin maybe

Clayto — Fri, 17 Jul 2026 00:27:09 GMT

It's a galaxy S22. Can you be more specific with details on where to go to find that setting? Thank you.

Re: ESim Issues and Virgin maybe

slusagm — Fri, 17 Jul 2026 00:30:05 GMT

Settings -> Connection -> SIM Manager, enable the PM sim

Or if confused, post us a screenshot

Re: ESim Issues and Virgin maybe

Clayto — Fri, 17 Jul 2026 00:44:14 GMT

That worked! Thank you so much! One more thing, do I need to remove the virgin sim if I have a PM Esim?

Re: ESim Issues and Virgin maybe

slusagm — Fri, 17 Jul 2026 03:02:05 GMT

there is really no need to keep the Virgin sim so it is better to remove it anyway.