topic Re: Customer service in Get Support

Customer service

Catwhisper — Fri, 17 Jul 2026 00:43:02 GMT

I've been waiting all day still no response or still no phone service

Re: Customer service

Chalupa_Batman — Fri, 17 Jul 2026 00:44:46 GMT

@Catwhisper wrote:
I've been waiting all day still no response or still no phone service

You can click on the envelope in the top right, then you will see "Inbox". Click that and the drop down will have Outbox. Click that one, you will see your message to them. Ask them for an update.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Customer service

Catwhisper — Fri, 17 Jul 2026 00:50:05 GMT

Thank you

Re: Customer service

softech — Fri, 17 Jul 2026 00:57:58 GMT

@Catwhisper

You need to open ticket with PM CS_agent for further troubleshoot. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)