topic Re: E sim in Get Support

E sim

Nykasie — Thu, 16 Jul 2026 23:32:04 GMT

I got two phones and the e sim ended up going to the other so I deleted the e sim on phone 1 and now on the app it’s saying e sim not installed and then I tried to install on phone 2 but it’s asking for a QR code so I neeed help on how to install e sim on phone 2.

Re: E sim

slusagm — Thu, 16 Jul 2026 23:37:04 GMT

You shouldn't delete the eSIM in the wrong phone , you need it to get the 2FA code to install back on the correct phone

Now, you need to open ticket and ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E sim

BKNS27 — Thu, 16 Jul 2026 23:56:52 GMT

@Nykasie

Did you use a different email address for each account/phone?