topic refund in Get Support

refund

VO1NC — Thu, 16 Jul 2026 21:41:01 GMT

Public Mobile took money out of my acount 3 days before I switched to Teluss .How do I get a refund?

Re: refund

slusagm — Thu, 16 Jul 2026 21:58:39 GMT

Sorry @VO1NC no refund. PM is a prepaid provider. They won't issue refund for case like this

But Telus owns PM,call Telus and explain the situation, there is a chance Telus could give you a one time credit to offset

Re: refund

BKNS27 — Thu, 16 Jul 2026 22:06:43 GMT

@VO1NC

Sorry PM is not prorated so refund is probably not warranted. You should have ported to Telus a day or 2 before your renewal date to avoid this issue. Maybe talk to Telus and see if they will compensate the 3 days.