billing

MariaFPaulo — Thu, 16 Jul 2026 13:45:00 GMT

why was I charged a 30 day 3G usage price increase?

Re: billing

softech — Thu, 16 Jul 2026 13:55:46 GMT

meant to encourage you to get a new and compatible device as PM will be retiring 3G network.
Once you upgrade your phone with a VoLTE compatible device, the $5 surcharge will be removed. However, if you do nothing and just paying the $5 surcharge, you will not have any voice service once PM retires 3G network in March 2027.

Let's try to confirm what phone you have and how to have this charge removed with a compatible phone

What phone do you have? Which province you are in?

First, use the IMEI checker on this page to see if your phone is compatible with PM's VoLTE network: https://www.publicmobile.ca/en/on/get-help/articles/volte

If it is not compatible with PM's VoLTE, then your phone had been using 3G for voice and is now affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

If the lack of VoLTE support is what affecting your voice calls, there is really nothing much you can do other than getting a phone that is compatible with PM's VoLTE network. Hare are couple choices that will work:

iPhone 8 or later
Google Pixel 4 or later
Samsung S22 or later
Samsung Flip 2/Fold 2 or later
Samsung A15/A35/A55 or later

But generally most major brands of phones released after 2024 and are designed and sold for the Canadian market should work. ( BUT Imported phones/grey market phones sold on marketplaces likely won't work)
If you are unsure whether a particular phone will work, share the model here and we can help

Re: billing

David33B — Thu, 16 Jul 2026 16:32:41 GMT

Will the charge automatically be removed within 30 days of moving the SIM card from the old phone to the new compatible phone? .... or do we need to let them know of the equipment change?

Re: billing

softech — Thu, 16 Jul 2026 16:54:08 GMT

@David33B

it will, but it usually takes 30 days after changing the phone for the system to drop the charge. It is better to open a ticket with PM after you changed the phone so they can confirm and remove the charge manually

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