Data and Texting Does Not Work

Nancyleopard — Thu, 16 Jul 2026 02:20:09 GMT

Hi Public Moble,

My data and texting does not work. Can you fix them please?

Warm regards,

Nancy

Re: Data and Texting Does Not Work

softech — Thu, 16 Jul 2026 02:25:50 GMT

@Nancyleopard

make sure your mobile data is turned on, and make sure you don't have any Mobile Data limit enabled

check if any major outage in your area:
https://www.telus.com/outages

and proceed with a Reset network settings after a device reboot

if issues persists, ask PM to check and reprovision your account. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Data and Texting Does Not Work in Get Support

Data and Texting Does Not Work

Re: Data and Texting Does Not Work