topic Re: Calls in Get Support

Calls

alexa_teacher — Wed, 15 Jul 2026 19:10:23 GMT

Hello! I can't call anyone, the phone call drops just without connection. Could you please help?

Re: Calls

slusagm — Wed, 15 Jul 2026 19:12:14 GMT

were you ever able to?

Reboot phone and Reset network settings and call agian

Re: Calls

BKNS27 — Wed, 15 Jul 2026 21:37:43 GMT

@alexa_teacher

What is the make and model of your phone?

Your phone must be VoLTE compatible because of the 3G shutdown.
Here is more information on VoLTE and enter the IMEI of your phone to see Ifnit is compatible on PM network.

https://www.publicmobile.ca/en/get-help/articles/volte

If it is not compatible then you need to look for a new phone.