topic Need new eSIM but cant log in in Get Support

Need new eSIM but cant log in

BB86 — Wed, 15 Jul 2026 14:27:03 GMT

I recently upgraded my phone with Telus to a new iPhone 17 Pro and I had a Public Mobile eSIM for my business phone. When I transferred my data to the new phone from the old it wouldn’t let me transfer my Public Mobile eSIM to my new phone and because the old one was a Bring It Back I wasn’t able to keep it. I figured I’d just get a new eSIM for that number but I can’t log in to my account because it wants to send a verification code to that number which I won’t have access to until I get a new eSIM. What do I do??

Re: Need new eSIM but cant log in

slusagm — Wed, 15 Jul 2026 14:34:10 GMT

try Didn't receive code or Resend code, then you can use email or voicemail to get the code

if no such option , ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need new eSIM but cant log in

BB86 — Wed, 15 Jul 2026 14:46:57 GMT

It doesn’t give me the option to resend code nor does it say anywhere “didn’t receive code”.