topic Re: Second line as e-sim in Get Support

Second line as e-sim

CPB_Canada — Tue, 14 Jul 2026 20:51:30 GMT

I have a phone with an existing PM line. Physical sim. My phone (google pixel) supports one e-sim plus one traditional sim. I am looking to get a second PM # on the same phone using the e-sim.

Any one do this? I searched the community and I couldn't see any comments about this specific situation, and I'd like to verify that there isn't issues to do this before I go ahead and get the second number purchased and setup.

Thanks.

Re: Second line as e-sim

softech — Tue, 14 Jul 2026 21:14:19 GMT

@CPB_Canada

yes, you can certainly do that. you just need to configure the dual sim preference

Once both SIMs are setup, assign their functions so your phone knows how to handle them:
Calls: Tap Calls in the SIMs menu, select a default line, or check "Ask every time" so you can choose which number to use for each outgoing call.
Text Messages (SMS): Tap Texts to select the default phone number for sending standard SMS.
Mobile Data: Tap Mobile data, select the SIM you want to use for internet.
Data Switching: You can enable the Automatic data switching to allow your phone to temporarily use the data connection from your second SIM if your primary SIM loses connectivity.

You can also Customize each line to make it easier to distinguish
Go to Settings > Network & internet > SIMs and tap on a specific SIM.
Tap the pencil icon to rename it (e.g., "Personal" or "Business"), you can also assign a unique color for its status bar icons.

Re: Second line as e-sim

CPB_Canada — Tue, 14 Jul 2026 21:18:29 GMT

Thanks.

I was more concerned about the setup on the PM side. I have had dual sim phones before but they were traditional sims. There just seems to be a number of comments about issues with the e-sim.

Thanks.

Re: Second line as e-sim

BKNS27 — Tue, 14 Jul 2026 21:29:14 GMT

@CPB_Canada

Please note for the second line. You have to use a different email address. You can’t use the same email for both accounts…1 email/1 account.

If you did then the last account will supersede the first account/number.

Re: Second line as e-sim

softech — Tue, 14 Jul 2026 21:34:15 GMT

@CPB_Canada

for setup on PM side, since PM system is one email for one account, and no family combined account, your second account would have to setup as a net new account with a different email address. Remember to use the friend referral code from your first account when you setup the new account

Re: Second line as e-sim

CPB_Canada — Wed, 15 Jul 2026 00:38:34 GMT

Okay, so from what I can tell is that no one is having any issues setting up an e-sim as a second phone line on a phone.

That was my question -- has anyone had any problems, not how to do it.
But thanks everyone for the information anyway.

Re: Second line as e-sim

softech — Wed, 15 Jul 2026 00:51:54 GMT

@CPB_Canada

tried myself, no problem at all.

Again, the PM side is easy, it is more whether you can manage to set the line preference correcty

and one more tips., when setting up the esim, install PM app on where the phone going to have the eSIM. If the phone has an PM account account, logout completely before you set up a second account. Some might even want to uninstall and reinstall PM app if you worry the app cache up messed up the account. And to make setting up eSIM easier, remove the physical sim first. Setup the eSIM as primary. Use the line to confirm it is working perfectly. Then put the physical sim back, make the physical sim Primary and set the eSIM secondary.