How to obtain a PUK code for E-SIM?

Cole25 — Mon, 13 Jul 2026 22:32:28 GMT

I tried to unlock my e sim with my iPhone pin but that apparently was not the code. Now it’s locked me out and I am on SOS. I need the PUK code but I have gone back and forth with the chat bot and I still cannot get this code. Any help would be greatly appreciated 🙂 Thank you

Cole

Re: How to obtain a PUK code for E-SIM?

softech — Mon, 13 Jul 2026 22:44:29 GMT

@Cole25 for eSIM, you don't really need to ask for PUK code. A quicker way is to get a replacement eSIM for free

To rebuy new eSIM for FREE, first, download the app on your phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

If you cannot login, or you rather get the PUK code, ask PM by direct message. Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic How to obtain a PUK code for E-SIM? in Get Support

How to obtain a PUK code for E-SIM?

Re: How to obtain a PUK code for E-SIM?