topic Re: Activation Not Working in Get Support

Activation Not Working

HandsInMyPocket — Mon, 13 Jul 2026 21:26:38 GMT

I am trying to port my number over from Telus and my company’s account to Public mobile. I was just a user of Public and am going back. But activation is not occurring when I try.

Re: Activation Not Working

slusagm — Mon, 13 Jul 2026 21:30:50 GMT

Did you use the app to subscribe? You got to step 6?

Do you see the sim on Settings -> Cellular screen?

Re: Activation Not Working

hairbag1 — Mon, 13 Jul 2026 21:31:11 GMT

@HandsInMyPocket

you must download the Public Mobile app to your cell and create a new account, select a plan and buy an esim (or get a hard sim before you start the process). During the activation process, you're given the opportunity to port your old number to new PM acct but old account with Telus must be active and in good standing

Re: Activation Not Working

HandsInMyPocket — Mon, 13 Jul 2026 21:57:23 GMT

I need to create a new account? I’ve purchased a plan and eSIM. But when I go through the process it says the activation didn’t work.

Re: Activation Not Working

hairbag1 — Mon, 13 Jul 2026 22:17:59 GMT

@HandsInMyPocket

sorry for my confusion but are you attempting to activate a new account or are you trying to re-activate an old PM acct ? If a new account you must use a different email address that the one you originally had before.