topic Double payment awaiting refund in Get Support

Double payment awaiting refund

DXG_111 — Mon, 13 Jul 2026 21:09:03 GMT

Hi,

I ported to PM a few days back with my number 437-255-6844 and then changed the plan but PM charged me twice one for switching number then for changing the plan.

Then I realized I did not had good network coverage in my area and hence I ported it back to Bell.

So, I need to know when I am going to get refund for the 2nd charge of $39.xx and another refund on prorata basis as I didnt use the service even for a week. Thanks.

Re: Double payment awaiting refund

slusagm — Mon, 13 Jul 2026 21:15:18 GMT

PM is a prepaid provider. They will issue refund for the duplicated charge but not the original charge

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage