PUK CODE

danielleal — Mon, 13 Jul 2026 14:26:41 GMT

My service is on SOS and wont turn back on until I put in my PUK Code @

Re: PUK CODE

softech — Mon, 13 Jul 2026 14:28:56 GMT

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: PUK CODE

danielleal — Mon, 13 Jul 2026 14:35:28 GMT

I’m using an iPhone but basically I entered the wrong sin pin so it took my service away and kept me on SOS overnight. But a message popped up after typing the wrong pin telling me to contact my carrier for a PUK code

Re: PUK CODE

CSA_PM — Mon, 13 Jul 2026 14:55:23 GMT

Thank you for the escalation! The customer is in contact with an agent.

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