topic Re: Where to enter promo code? in Get Support

Where to enter promo code?

Toast97 — Mon, 13 Jul 2026 03:05:52 GMT

Got a text from Public Mobile saying I could get a one-time promo by entering a code in the Subscriptions & Add-ons but I don't see anywhere to enter it on the app or the mobile site.

Where can I find that field to add it? Why don't PM text messages have the proper instructions?

Re: Where to enter promo code?

Chalupa_Batman — Mon, 13 Jul 2026 03:13:32 GMT

@Toast97 wrote:
Got a text from Public Mobile saying I could get a one-time promo by entering a code in the Subscriptions & Add-ons but I don't see anywhere to enter it on the app or the mobile site.
Where can I find that field to add it? Why don't PM text messages have the proper instructions?

Those were pretty simple instructions @Toast97 . Here, let me help you further.

Log into your account and go here. This is how you find it online.

https://myaccount.publicmobile.ca/en/account/my-plan-add-on

If you want to find it on the app, open the app, on the Payment tab, scroll down to Redeem Promo Code and enter it there. Super easy.

Just know this, many have had issues with the code not working. If you have issue, reach out to customer service to resolve it.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Where to enter promo code?

Toast97 — Mon, 13 Jul 2026 04:43:32 GMT

Thank you, but my point was that the text stated Subscription & Add-ons tab. When I went there on my phone (there was no option to open the app automatically), there was no promo code entry field displayed in my browser (maybe a bug?) - it only showed adding paid options. On top of it all, the mobile site claimed that my subscription was on hold (mistakenly) in a big red banner (another bug).
When I switched to the app, the field is apparently on the payments tab, which the link in the text message didn't mention, nor describe. Thanks for pointing it out, though.

The PM site and app should mention both instructions, or sync them so that the interface and navigation have the same naming conventions and locations for functionality (like adding a promo code).