topic Re: eSIM not activating in Get Support

eSIM not activating

Bw902 — Sat, 11 Jul 2026 17:41:50 GMT

@CS_Agent hi my eSIM is not activating, it said activating and then couldn’t complete. iPhone XR

Re: eSIM not activating

slusagm — Sat, 11 Jul 2026 17:44:23 GMT

Can you check your Settings -> Cellular screen and see if PM sim is there? If it is, you need to toggle on Turn on this line and change the Label to Primary. And Reboot phone and Reset Network Settings

Re: eSIM not activating

Bw902 — Sat, 11 Jul 2026 17:45:50 GMT

I’ll try rebooting. Can you tell me how to reset the network settings?

Re: eSIM not activating

slusagm — Sat, 11 Jul 2026 17:47:30 GMT

@Bw902

To reset your iPhone's network settings, open Settings, tap General, scroll to the bottom, and select Transfer or Reset iPhone. Tap Reset, and then choose Reset Network Settings. Enter your passcode and confirm. Note that this clears all saved Wi-Fi networks and Bluetooth pairings.

Re: eSIM not activating

Bw902 — Sat, 11 Jul 2026 17:52:21 GMT

Ok I did this, and it gives me the option to delete the eSIM and it shows public mobile. But my network is in SOS and my phone number is not displayed under “my number”.

Re: eSIM not activating

Bw902 — Sat, 11 Jul 2026 17:58:32 GMT

Should I attempt just getting another eSIM from the app? Would PM reimburse for this?

Re: eSIM not activating

slusagm — Sat, 11 Jul 2026 17:59:48 GMT

Don't do that yet

So, you removed old sim or disable old esim already?

Is PM sim there?

Re: eSIM not activating

Bw902 — Sat, 11 Jul 2026 18:02:52 GMT

Yup and then I tried activating the new sim, in the iPhone settings it said activating…

then it wasn’t able to activate.

it says

public mobile, underneath that is says

”turn on this line”, everything else under that is empty and then it says “delete eSIM”, under that, add eSIM

Re: eSIM not activating

CSA_PM — Sat, 11 Jul 2026 18:09:53 GMT

@Bw902

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage