topic Re: HELP ASAP URGENT in Get Support

HELP ASAP URGENT

Laurenjanssen — Sat, 11 Jul 2026 01:29:11 GMT

My eSIM is not activating and now I have no phone number as it already proceeded to cancel the last providers plan and i cannot get help. I am alone without a phone number in a new country and need help asap and do not have cellular service and it is going into the night time.

Re: HELP ASAP URGENT

BKNS27 — Sat, 11 Jul 2026 01:35:01 GMT

@Laurenjanssen

You will need to download the PM app on your phone to activate the eSIM.

Contact a CS_Agent for help with activating your eSIM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: HELP ASAP URGENT

Laurenjanssen — Sat, 11 Jul 2026 01:45:05 GMT

i downloaded the app and did the whole activation and it said it failed. and i submitted a tickey but i haven't heard anything. what now

Re: HELP ASAP URGENT

BKNS27 — Sat, 11 Jul 2026 07:38:42 GMT

@Laurenjanssen

Staff hours are 9:00am to 10:00pm EST so they will get back to you in the morning. Keep your eyes on the Message in your avatar top right.