topic Re: Account deactivated in Get Support

Account deactivated

SandraTuga — Tue, 04 Jan 2022 10:08:47 GMT

My account was deactivated cause I didn’t have enough funds but I made a payment a little after midnight but my account still deactivated

and it show balance of 50 doll but the money did come out of my account will my account be active automatically? What should I do cause I don’t wanna pay twice for the same month

Re: Account deactivated

cellphoneuser1 — Sun, 21 Nov 2021 10:49:03 GMT

@SandraTuga Plans don't renew at midnight. Make a call or use data and if it still works, ignore the account error message.

Re: Account deactivated

t_p — Sun, 21 Nov 2021 11:11:15 GMT

@SandraTuga wrote:
My account was deactivated cause I didn’t have enough funds but I made a payment a little after midnight but my account still deactivated
and it show balance of 50 doll but the money did come out of my account will my account be active automatically? What should I do cause I don’t wanna pay twice for the same month

@SandraTuga

You have $50 in your Available funds?

Do you see a Reactivate button? If so click on it then reboot phone,

If not, go to Lost/Stolen phone page to Suspend service, log out and back in, Resume service. Reboot if necessary.

Edit: If by "deactivated " you mean your account just shows "Plan expired" and you still have service, then do nothing. The payment will eventually go through and the message will disappear.

Re: Account deactivated

esjliv — Sun, 21 Nov 2021 13:29:28 GMT

@SandraTuga wrote:
My account was deactivated cause I didn’t have enough funds but I made a payment a little after midnight but my account still deactivated
and it show balance of 50 doll but the money did come out of my account will my account be active automatically? What should I do cause I don’t wanna pay twice for the same month

@SandraTuga - If all your services are working you do need to do anything. Your account should renew automatically.

If you lose services sometime today, than maybe there was a timing issue. Go back to your Self Serve account, in this case, and select reactivate/resume. If it is not working, make a manual top up by $1; then select reactivate/resume again.

Re: Account is active

SandraTuga — Sun, 21 Nov 2021 15:23:15 GMT

Thanks everyone for all the help my account is back on thank u all