topic Re: Looking update data package in Get Support

Looking update data package

Brody16 — Fri, 10 Jul 2026 21:21:19 GMT

Hi, I am looking to change my data package but unsure what email and password I used. I was very young when I set it up and my Dad used his credit card. Is there anyway to change this

Re: Looking update data package

BKNS27 — Fri, 10 Jul 2026 21:24:44 GMT

@Brody16

Contact a CS_Agent to help you access your account but have all your credentials ready when an agent dm you back.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Looking update data package

hTideGnow — Fri, 10 Jul 2026 21:24:59 GMT

hi @Brody16 you have to ask PM to help and sort it out for you

submit a ticket with CS Agent using Chatbot here:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")

If any issue with ticket submission, you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage