topic Re: Invalid promotional code in Get Support

Invalid promotional code

RYAU — Fri, 10 Jul 2026 20:55:02 GMT

I received adds on promotional code but it said invalid when I entered.

Re: Invalid promotional code

slusagm — Fri, 10 Jul 2026 21:02:46 GMT

Where you add it? Did you try in both browser with incognito mode and PM app? On My Account using the browser, you are supposed to go to Subscription & Add-on page and use the box "New Promotion Code"

If still unable to add the code, ask PM to help. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Invalid promotional code

hTideGnow — Fri, 10 Jul 2026 21:11:23 GMT

hi @RYAU what code you are trying to add? if PMDATA10, it already expired

if it is the new bonus data for 12 months, that is a one time bonus (with a 12 months expiry) but there is no code to enter. The system already added the bonus to your account

Re: Invalid promotional code

RBV — Fri, 10 Jul 2026 21:19:35 GMT

Same here. Tried to add promo code 10GBO9OBZOGY to the " New Promotion Code" field and it keeps telling me it is invalid.

Re: Invalid promotional code

marcnoel — Fri, 10 Jul 2026 21:27:00 GMT

The text said to enter code 10GBOXBRDU8L, but it says invalid.