topic Joining public in Get Support

Joining public

Pam57 — Fri, 10 Jul 2026 17:23:16 GMT

My card cvv is not being accepted

Re: Joining public

Pam57 — Fri, 10 Jul 2026 17:24:52 GMT

I don't know what is going on not good at this

Re: Joining public

Pepine — Fri, 10 Jul 2026 18:04:27 GMT

@Pam57

Here's what I suggest to resolve this quickly :

- Try a different browser or device (or use private browsing) : If you're on mobile, try using a computer, or vice versa. Sometimes the problem is with the browser or the app.

- Check your billing address : Make sure the address linked to your card is exactly the same as the one registered with your bank. Even a small error can block the payment.

- Contact your bank : Some banks block online payments for security reasons. Call your bank to check if the payment is authorized.

- Try a different card : If you have another credit/debit card, try using that one to see if the problem is with your current card.

Re: Joining public

slusagm — Fri, 10 Jul 2026 18:06:14 GMT

Don't use the browser to subscribe, you need to subscribe via the app

If you have the app already, Uninstall and reinstall and then setup an account using a different email address and try again. Before you subscribe, make sure you choose the proper province

If still fails, wait a day before trying again