topic Re: Not getting texts after switching... in Get Support

Not getting texts after switching...

Nick9136 — Thu, 09 Jul 2026 21:25:41 GMT

I switched over from Fido 2 days ago and I am not getting texts. What am I supposed to do?

Re: Not getting texts after switching...

slusagm — Thu, 09 Jul 2026 21:27:09 GMT

Disable Fido sim.

Then check and enable PM sim and set as Primary. Reboot phone and Reset Network Settings

Make sure you confirm you can receive incoming calls. , then test text

Re: Not getting texts after switching...

Nick9136 — Thu, 09 Jul 2026 21:29:22 GMT

Fido sim is disabled. I get incoming and outgoing calls.

Re: Not getting texts after switching...

slusagm — Thu, 09 Jul 2026 21:36:11 GMT

iPhone? Go to Settings -> Phone -> My Number and remove the phone number there. Then reboot phone.

Next, go again to the My Number screen to enter the phone number to re-register iMessage and it should work

But if still in unable to send text, ask PM to re-provision the account . Just message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not getting texts after switching...

softech — Thu, 09 Jul 2026 21:36:16 GMT

I ported over my number from Fido and now I can't receive texts

Nick9136 — Thu, 09 Jul 2026 21:50:09 GMT

@CS_Agent I need help. I can't log into my account to create a ticket because I can't receive text messages, so I can't get a the 2 step verification password.

What am I supposed to do here?

Re: Not getting texts after switching...

N5 — Thu, 09 Jul 2026 21:51:36 GMT

Check if your fideo Sim is still active, in your pb app reinstate number transfer, if it is not active go to pb chat bot and submit a ticket. You can also try clearing your messing app cache

Re: I ported over my number from Fido and now I can't receive texts

slusagm — Thu, 09 Jul 2026 21:52:26 GMT

first, tagging CS agent won't help, you need to properly open a ticket. Use this link to message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

For the 2FA, click Didn't Receive code or Resend code and try Send email or Voice Message. (for voice message, call yourself from another phone to get the 2FA code via voicemail)

Re: I ported over my number from Fido and now I can't receive texts

Nick9136 — Thu, 09 Jul 2026 21:58:34 GMT

I've sent them a private message. I don't even get an option to send it via email or voice message. It just automatically says I need to send it to text.