topic Re: Service suspended. in Get Support

Service suspended.

Dawnski — Thu, 09 Jul 2026 21:03:36 GMT

I received a message that my account is suspended due to an unresolved payment issue. Found out that the contract is expired. When I go into my account to try to make a payment it tells me that a payment cannot be made at this time and to try again later. this has been going on for three days. I had no forwarding that the contract was expiring.

Re: Service suspended.

Yummy — Thu, 09 Jul 2026 21:06:31 GMT

If you had autopay setup it might fail sometimes. Then you have to pay the bill manually and resume the service (manually).

Re: Service suspended.

slusagm — Thu, 09 Jul 2026 21:08:34 GMT

it is an common system issue.

Usually people wait 24 hours and try again and will work.

But since you waited already, maybe try again using browser with Incognito mode,

If you still cannot pay, you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Re: Service suspended.

Bobvdw — Fri, 10 Jul 2026 15:40:45 GMT

Sounds good, but how do I do that when Public Mobile hides itself so well. When the revolution comes, AI goes first against the wall!

Re: Service suspended.

hTideGnow — Fri, 10 Jul 2026 15:46:31 GMT

hi @Bobvdw

that's why there is the community. We are customers, but we know what to do or when to help each other to submit a ticket

So, what exact issue you are having now? Share and we can help

if you need PM agent to check your account, which we cannot help with that, you can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage