Never received sim card

Chauchy — Thu, 09 Jul 2026 19:52:14 GMT

Wish their was a tracking number or something, and customer service instead of AI and chatbot, it's been 2 weeks and still no sim card in the mail.

Re: Never received sim card

softech — Thu, 09 Jul 2026 19:55:09 GMT

@Chauchy

Sim card delivery from PM online could be as many as 3 weeks. And they use Canada Post's regular mail, so no tracking

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic Re: Never received sim card in Get Support

Never received sim card

Re: Never received sim card