topic Re: SMS does not work 4 days after numer porting. HELP ! in Get Support

SMS does not work 4 days after numer porting. HELP !

LARUSH — Thu, 09 Jul 2026 18:58:21 GMT

AGENT TRYING TO HELP me but my SMS DOES NOT WORK AT ALL after porting my number from LUCKY. Internet and calls work but i cannot acess my SMS or iMessage at all ! PUBLIC Agent sent me email but my account asks for sms code. ITS A NIGHTMARE !! HELP. how else can they help me without using sms to log in into my account. SO FRUSTRATING !

Re: SMS does not work 4 days after numer porting. HELP !

softech — Thu, 09 Jul 2026 19:23:21 GMT

@LARUSH make sure you removed the Lucky sim card (or if esim, disable it)

then check PM sim and make sure it is enabled and set with label Primary

Go to Settings > Phone > My Number, remove the phoe number.

Wait 5 mins, then proceed with a Reset network settings after a device reboot

if it still does not work, ask PM Cs agent to help. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SMS does not work 4 days after numer porting. HELP !

LARUSH — Thu, 09 Jul 2026 19:27:25 GMT

i have done all that for the past 4 days but my sms is still set to my EMAIL AND NOT MY PHONE number. There is still a moving circle around my phone number like its searching as if its trying to connect

Re: SMS does not work 4 days after numer porting. HELP !

LARUSH — Thu, 09 Jul 2026 19:30:23 GMT

no Lucky sim is showing anywhere and its expired 4 days ago.

Re: SMS does not work 4 days after numer porting. HELP !

CSA_PM — Thu, 09 Jul 2026 19:52:37 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: SMS does not work 4 days after numer porting. HELP !

LARUSH — Fri, 17 Jul 2026 16:29:42 GMT

noooo, wrong advice to remove Lucky sim because Public has not transfered my number correctly! now i am stuck with both accounts and paying double! i am switching to Public August 1st, then you should tell me a step by step number switching. I am so regretting this all. Money lost

Re: SMS does not work 4 days after numer porting. HELP !

softech — Fri, 17 Jul 2026 16:37:32 GMT

@LARUSH wrote:
noooo, wrong advice to remove Lucky sim because Public has not transfered my number correctly! now i am stuck with both accounts and paying double! i am switching to Public August 1st, then you should tell me a step by step number switching. I am so regretting this all. Money lost

@LARUSH

it's not wrong a advise. The advise was there because we would not know which state in the porting you are at, the information given was limited.

If you know Lucky approval part is not done, you just simply insert the Lucky sim card back, or if esim, just enable it (that's why for eSIM, you were asked to disable it and not delete)