topic How to update payment card??? in Get Support

How to update payment card???

abigaillark94 — Thu, 09 Jul 2026 18:31:20 GMT

Logged in - Pasted said URL links into web page and nothing - Tried mobile and nothing - The payment section on the left side has disappeared and there is no option. I click Account and it resets to the home page and Public Mobile offers. There is no Profile page either. Please help, this UI is insanely frustrating.

Re: How to update payment card???

softech — Thu, 09 Jul 2026 19:21:34 GMT

@abigaillark94

To update the card information, please login My Account, go to Payment > Manage Subscription > Manage Payment Method

(or use to link to access the card update page AFTER you logged in My Account on the browser:
https://myaccount.publicmobile.ca/en/account/payment/manage-card)

Or update with PM app, go to Payment > Update Card Information (Ref: https://www.youtube.com/watch?v=prrhSmzdaBE)

After you updated your card, use this link on a browser to make a manual payment:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK)

Just in case you have trouble adding the card or making the payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com).

Here is the full list of retailers carrying Public Mobile Voucher:
https://www.publicmobile.ca/en/payment-voucher

Re: How to update payment card???

abigaillark94 — Thu, 09 Jul 2026 19:46:39 GMT

It’s not working. I tried this answer on previous questions about this. When I click on my Account there is nothing but a homepage. No “profile” or “payment”. This is the issue. There’s some sort of problem with the website itself

I tried to use the link after logging in to my account. It took me to the same homepage. No left hand menu available

Re: How to update payment card???

softech — Thu, 09 Jul 2026 19:51:59 GMT

@abigaillark94

Please use this link and try on a browser with incognito mode

https://myaccount.publicmobile.ca/

Also, please download PM app and try

If still unable to login, ask PM CS agent to help

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there