topic Re: TEXT Messages in Get Support

TEXT Messages

bagan — Thu, 09 Jul 2026 17:45:59 GMT

Unable to send Text messages. I can make calls but cannot text

hTideGnow — Thu, 09 Jul 2026 17:47:38 GMT

make sure you removed the old carrier sim card and disable old carrier esim

then make sure PM sim is enabled and set as Primary, Reboot your phone and click Reset network settings and test again

if same, please tell us if you have an Android or iPhone

bagan — Thu, 09 Jul 2026 17:55:36 GMT

iphone, new phone with no previous plan. what you told me to do did not work

bagan — Thu, 09 Jul 2026 17:56:10 GMT

i can make calls, just cant text

hTideGnow — Thu, 09 Jul 2026 17:58:48 GMT

can you receive calls?

make sure your Carrier profile is updated

then go to Settings, Phone , My Number and remove the phone number.

reboot phone and go back to Settings, Phone , My Number and add your phone number again to reregister iMessage

bagan — Thu, 09 Jul 2026 18:08:14 GMT

Yes i can recieve calls. I cannot remove the number, i delete the number but it wont save without a number inputted.

hTideGnow — Thu, 09 Jul 2026 18:11:37 GMT

you will need to ask PM agent to help refresh on the system then.

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