topic 3rd month in a row. Data discrepancies in Get Support

3rd month in a row. Data discrepancies

LanaLanz — Thu, 09 Jul 2026 17:10:17 GMT

I want to know why I keep getting notified that my data is at 75% usage, when each month for the past year, I have never even come close to using up data. The math discrepancy this month is 63gb (notification states 75gb, app states 12gb).and I attempted all of the previous advice given already and it still makes no sense and I KNOW I didn’t use the data, as I am at home using wifi most of the time.

Re: 3rd month in a row. Data discrepancies

hTideGnow — Thu, 09 Jul 2026 17:16:57 GMT

hi @LanaLanz

first, you aware PM is using 30 days cycle and the cycle start date change ? So, your phone data tracking app has to update the cycle date all the time

Re: 3rd month in a row. Data discrepancies

LanaLanz — Fri, 10 Jul 2026 22:10:09 GMT

Yes, I am aware. Each month I get notified that I have used up 75-95% of my data, but when verifying that it is always well below 20gb usage (I have 100gb plan). It isn’t making any sense and I’d really like it to. Thanks

Re: 3rd month in a row. Data discrepancies

slusagm — Fri, 10 Jul 2026 22:15:04 GMT

Do you have any bonus data add-on? Sometimes the 75% is about a particular addon and not your base data

Re: 3rd month in a row. Data discrepancies

LanaLanz — Fri, 10 Jul 2026 22:24:35 GMT

No. I would not need that seeing as I have 100gb plan and use less than 25gb. This is why I am so confused by the discrepancy.