topic Re: Phone number malfunction in Get Support

Phone number malfunction

Cam27 — Thu, 09 Jul 2026 01:45:02 GMT

I went to transfer my stuff from this phone to anthor phone but it didn’t seem to transfer my phone number and my cellur data and on this phone I had an e sim and it didn’t transfer so I went and bought a new eSIM for my other phone when I go to activate it I need to confirm my identity and I can’t get the code because my phone number doesn’t seem to work on this phone or my other phone

Re: Phone number malfunction

hairbag1 — Thu, 09 Jul 2026 05:26:45 GMT

@Cam27

you didn't need to go through all that. You just need to download the Public Mobile app to your new cell, log in to your account and buy a new esim. (it should be free as a replacement esim). If you don't get the code, click Resend to email.

adding...if all else fails, you can use this link to dm Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437