topic Re: E-Sim not working: Warning your eSIM could not be installed. Please contact support. in Get Support

E-Sim not working: Warning your eSIM could not be installed. Please contact support.

maximusdominus — Wed, 08 Jul 2026 23:01:57 GMT

Warning your eSIM could not be installed. Please contact support.

I swapped my number on the app and need assistance with adding the new e-sim via QR to my phone. If I need a new e-sim, no problem but please advise and send email urgently.

Re: E-Sim not working: Warning your eSIM could not be installed. Please contact support.

Chalupa_Batman — Wed, 08 Jul 2026 23:04:01 GMT

@maximusdominus wrote:
Warning your eSIM could not be installed. Please contact support.

I swapped my number on the app and need assistance with adding the new e-sim via QR to my phone. If I need a new e-sim, no problem but please advise and send email urgently.

If you're being told to contact customer service to fix this. This is how.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: E-Sim not working: Warning your eSIM could not be installed. Please contact support.

slusagm — Wed, 08 Jul 2026 23:29:46 GMT

Was that the QR code if a eSIM you just purchased?

If not, download PM app on the phone you want to install the eSIM. Login and buy a new eSIM from Account -> Purchase Sim card and choose eSIM

Re: E-Sim not working: Warning your eSIM could not be installed. Please contact support.

maximusdominus — Thu, 09 Jul 2026 03:29:35 GMT

I got a new sim but the network isn’t working

Re: E-Sim not working: Warning your eSIM could not be installed. Please contact support.

slusagm — Thu, 09 Jul 2026 03:33:02 GMT

@maximusdominus ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage