topic Re: I need to Port my Line Out in Get Support

I need to Port my Line Out

MideHamzat — Thu, 09 Jul 2026 01:42:38 GMT

The text message verification is failing. Please manually approve

hTideGnow — Thu, 09 Jul 2026 01:45:05 GMT

you have to ask your new provider to resend the porting request to PM and then PM will resend you the porting authorization text

of course, make sure your PM account is active and and is able to receive text

MideHamzat — Thu, 09 Jul 2026 01:57:00 GMT

I did that. The text verification does not seem to be working. You need to manually appprove it please

BKNS27 — Thu, 09 Jul 2026 02:39:44 GMT

As note by @hTideGnow . Everything is done internally between carriers so you need to contact your new carrier.

Who is your new carrier?

MideHamzat — Thu, 09 Jul 2026 02:41:57 GMT

Rogers

hTideGnow — Thu, 09 Jul 2026 02:48:55 GMT

PM agent won't help to approve.

But you can discuss with that on the issue and try to fix the texting issue first. Please  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage