cant read numbers

mikeman4ya1964 — Thu, 09 Jul 2026 00:14:17 GMT

i just bought a new voucher today, after being in my pocket and sweating, i cant read the numbers what can i do now.

Re: cant read numbers

hTideGnow — Thu, 09 Jul 2026 00:23:32 GMT

hi @mikeman4ya1964

because the voucher is bought in the store via the voucher point of sale system and not registered on PM system yet, PM won't know the voucher number. With your issue, you have to go back to the store and they can reprint that for you

Re: cant read numbers

leafs817 — Thu, 09 Jul 2026 01:14:43 GMT

Take a photo with your phone to zoom in on those numbers.

Re: cant read numbers

Chalupa_Batman — Thu, 09 Jul 2026 01:40:16 GMT

@mikeman4ya1964 wrote:
i just bought a new voucher today, after being in my pocket and sweating, i cant read the numbers what can i do now.

Hello @mikeman4ya1964

Unfortunately, the store can not reprint the voucher for you. The ONLY option you have is to go back to the store with the time and date you purchased it. If you paid with a credit card or bank card, the manager can pull up the exact transaction that was used to purchase it. They will give you the transaction number. You will then need to contact Public Mobile and advise them what happened and that you've spoken to the manager of (name the store) and they gave you the transaction reference number. PM may be able to track down the PIN number, but there are no guarantees. Vouchers though are final sale and non refundable. If PM can't track down the PIN, you may be out of luck, sadly.

Moving forward, I highly recommend you use Muskbird to purchase vouchers online, this way it's sent to your email and no chance of body fluids ruining your day.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

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