topic eSIM won’t download in Get Support

eSIM won’t download

YvonneG — Wed, 08 Jul 2026 22:37:58 GMT

I have subscribed to Public Mobile, paid for a eSIM and requested to have phone # transferred from Koodo. But it doesn’t work

Re: eSIM won’t download

hairbag1 — Wed, 08 Jul 2026 22:53:32 GMT

@YvonneG

you;ll be getting a confirmation text from Kodoo to which you'll reply YES within 90 mins. Then you can disable their esim and make the Public Mobile esim as the primary.

added ...is your Kodoo account prepaid or post ? If prepaid Koodo plan, you will need to pick a temporary number then contact a CS_Agent to help you complete your porting. Use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM won’t download

YvonneG — Thu, 09 Jul 2026 10:24:48 GMT

Unfortunately I can’t get a text from Koodo to my phone because my phone is broken, and I had to replace it. I

Re: eSIM won’t download

softech — Thu, 09 Jul 2026 11:13:59 GMT

@YvonneG

Since Koodo and PM are both owned by Telus, there is a chance they will agree to simply move the line into PM without the text approval

There is a number to call to talk to live support regarding this issue. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there