Esim to sim

Fritzzz7 — Wed, 08 Jul 2026 16:34:19 GMT

I chose the wrong Sim card option when I signed up. I need my account changed from esim to sim.

Re: Esim to sim

slusagm — Wed, 08 Jul 2026 17:19:35 GMT

buy a Public Mobile sim card from a Telus or Koodo or Mobile Klink store or Amazon.ca first.

Then message PM and ask them to change the sim type and update the sim card number for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage