topic Issue with number transfer in Get Support

Issue with number transfer

Pkmanjunath — Wed, 08 Jul 2026 03:20:56 GMT

I have requested for service provider transfer from freedom to public. It is more than 2 days but still not received any update yet

Re: Issue with number transfer

hairbag1 — Wed, 08 Jul 2026 04:49:47 GMT

@Pkmanjunath

did you know your Freedom account must be active and in good standing in order to transfer it successfully...is your old account paid up ?

Re: Issue with number transfer

BKNS27 — Wed, 08 Jul 2026 08:10:42 GMT

@Pkmanjunath

Dod you reply to the text from Freedom with YES confirming you are porting over to PM within 90 minutes.

If you didn’t then contact a CS_Agent have Freedom resent the confirmation text again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issue with number transfer

softech — Wed, 08 Jul 2026 10:56:05 GMT

@Pkmanjunath

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can provide you porting update or re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there