topic Re: Generic Error when clicking on Plans and Add-On to check data usage in Get Support

Generic Error when clicking on Plans and Add-On to check data usage

tfo — Tue, 04 Jan 2022 23:25:05 GMT

Got this message when checking for data usage as I got a warning for reaching close to my data limit.

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

What to do?

Thanks

TFO

Re: Generic Error when clicking on Plans and Add-On to check data usage

PJC — Mon, 09 Jul 2018 20:17:45 GMT

Are you still getting that error after re-logging in?

If so, try using incognito mode on Chrome and see if that helps.

Re: Generic Error when clicking on Plans and Add-On to check data usage

will13am — Mon, 09 Jul 2018 20:23:08 GMT

@tfo, this error message is usually associated with finickiness with the browser. As suggested, incognito mode can work. Clearing browser cache and relaunching can work also. As always, make sure the browser is up to date.

Re: Generic Error when clicking on Plans and Add-On to check data usage

datasunny — Mon, 09 Jul 2018 22:35:27 GMT

Wait a day and retry?