topic My phone isnt working in Get Support

My phone isnt working

Christina2286 — Tue, 07 Jul 2026 16:02:15 GMT

It says I need to add a plan. When im all paid up and in good standing....

Re: My phone isnt working

hTideGnow — Tue, 07 Jul 2026 16:06:26 GMT

so, no service at all? if you have service but just got that message when you login, it is only a login issue. You will need to ask PM agent to help and they can sort it out.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My phone isnt working

Christina2286 — Tue, 07 Jul 2026 16:09:51 GMT

Its when I call. It i get a message that I dont have a plan. I literally dont have the time for this today.

Re: My phone isnt working

hTideGnow — Tue, 07 Jul 2026 16:11:18 GMT

@Christina2286 wrote:
Its when I call. It i get a message that I dont have a plan. I literally dont have the time for this today.

hi @Christina2286

we are just customers here trying to help

you don't have time, but you still need to check if you want the phone service

can you login My Account to see if account is active?

Re: My phone isnt working

Christina2286 — Tue, 07 Jul 2026 16:32:51 GMT

I know. Just super frustrated. I have alot going on rn. 😥

Re: My phone isnt working

CSA_PM — Tue, 07 Jul 2026 16:53:46 GMT

Hello @Christina2286,

An agent has already replied to your ticket and is currently waiting for your response. Please check your inbox and reply to their message so they can continue assisting you.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage