topic Re: Global Protect App in Get Support

Global Protect App

Robertovic — Mon, 06 Jul 2026 23:48:11 GMT

Hello, I currently use my device for work related functions and my employer has referred me to speak to my service provider regarding the global protect app unable to connect while on data but connects fine when I’m on wifi. Global protect is a software program that connects me remotely to my work system

Re: Global Protect App

Chalupa_Batman — Mon, 06 Jul 2026 23:51:23 GMT

@Robertovic wrote:
Hello, I currently use my device for work related functions and my employer has referred me to speak to my service provider regarding the global protect app unable to connect while on data but connects fine when I’m on wifi. Global protect is a software program that connects me remotely to my work system

Hi @Robertovic

I feel you man. I know what you mean. I was unable to log into my work as well using PM Data. There was nothing they could do. However, I used a VPN to get around it. That worked for me. There are plenty of free VPN's out there. Give it a try and let us know.

Re: Global Protect App

hTideGnow — Mon, 06 Jul 2026 23:57:40 GMT

hi @Robertovic

all other apps work and just not Global Protect?

you tried Reboot phone and click Reset network settings?

And which carrier you used before that was working?

Re: Global Protect App

slusagm — Mon, 06 Jul 2026 23:56:47 GMT

GlobalProtect is defaulted to connect using IPSec (UDP) because it is faster. However, Public Mobile’s firewall and CGNAT routing frequently block or mangle these UDP security packets. try this:

Open the GlobalProtect App.
If you have access to the app settings, look for the Connection Type or Protocol and change it from IPSec to SSL (or TCP).
Note: SSL traffic disguised as standard HTTPS web traffic passes right through Public Mobile's CGNAT without getting blocked.

You can also try Change Your Device DNS as Public Mobile's default carrier DNS servers can fail to resolve corporate VPN gateway addresses properly over mobile data.

On Android/iPhone: Go to your network settings and look for Private DNS (Android) or Encrypted DNS (iOS). Change it from "Automatic" to a public provider like Cloudflare by entering 1.1.1.1 or Google at 8.8.8.8.

Re: Global Protect App

BKNS27 — Tue, 07 Jul 2026 00:26:28 GMT

@Robertovic

I use Cloudflare on all my phones as noted by @slusagm.

It is a free app download and you can customize when the VPN automatically enabled (Public wifi) and disabled (home and office wifi).