topic Re: Kini Mobile Port IN in Get Support

Kini Mobile Port IN

elwin4297 — Fri, 03 Jul 2026 21:18:27 GMT

Was with PM. Switched to Kini. Now regretting and switching back.
Having a problem porting in my number from Kini Mobile. Have been messaging CS.
Kini provided PIN number did not work.
Confirmed Imei number did not work.
Kini INSISTS they do not account numbers, and my phone number as an account number did not work.
CS service kept insisting on an account number. Kini insisted they have none.

Finally CS said, "got in touch with the porting department to ask for help. They had to escalate the issue to another tech team" Hopefully 24 to 48 hr to sort out.

I hope this will help others who want to switch from PM to Kini or vice versa to plan accordingly.

Kini and PM are both on Telus, but Kini was having frequent call dropoffs. PM never had that.

Re: Kini Mobile Port IN

slusagm — Fri, 03 Jul 2026 21:26:19 GMT

@elwin4297 yes, seems like you have to work with PM or the porting team to get it resolved. But did Kini said they dont see the porting request

For the porting team number, I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Kini Mobile Port IN

elwin4297 — Fri, 03 Jul 2026 21:50:27 GMT

Kini did say that they have NOT seen the request come through. PM cannot send it successfully.
Did call number. Koodo. Chat requested call back.

Re: Kini Mobile Port IN

slusagm — Fri, 03 Jul 2026 21:53:15 GMT

@elwin4297

you said you used IMEI but didn't work. Call Kini mobile again, ask them what IMEI showing on the record, then provide PM the same IMEI number

reason is that sometimes, you phone has 2 IMEI, you might have got the wrong one. Or you might have tested the Kini sim on another phone and Kini record might ended up with a different one

Re: Kini Mobile Port IN

elwin4297 — Fri, 03 Jul 2026 21:58:08 GMT

I have been though that before. My Pixel has 2 esims. Gave both IMEI to PM with carrier identified for each. Talked to a Kini rep and read my number to her. She agreed it matched. Chatted with CS and confirmed they used the correct one.

Re: Kini Mobile Port IN

BKNS27 — Fri, 03 Jul 2026 21:59:14 GMT

@elwin4297

Kini is not part of Telus umbrella. They only connect to Telus towers.

Re: Kini Mobile Port IN

elwin4297 — Sun, 05 Jul 2026 21:26:39 GMT

Well, it's been about 48 hrs since it was escalated. My public incoming service has not been working these last days since the port got stuck. Hoping I get an update sometime soon???

Re: Kini Mobile Port IN

slusagm — Sun, 05 Jul 2026 21:31:24 GMT

@elwin4297

did you call Kini and confirm what IMEI number they have on record?

Re: Kini Mobile Port IN

elwin4297 — Sun, 05 Jul 2026 21:38:15 GMT

Yes, couple days ago I called, I read out my Kini Esim IMEI and they confirmed it matched.

Re: Kini Mobile Port IN

elwin4297 — Sun, 05 Jul 2026 22:32:36 GMT

OK. Problem Solved. Dumb (did you know dumb ends with a b) customer somehow reversed the esim IMEIs to CS. Today they tried the wrong one and it worked. Yes, I gave them Kini and PM esim IMEIs. but carelessly reversed them in the message. Thanks to Catalina for trying the wrong one. Port complete.

Re: Kini Mobile Port IN

CSA_PM — Mon, 06 Jul 2026 11:59:27 GMT

Thank you for the escalation! The customer is in contact with an agent.