E-sim Failed to activate

JacoHabig — Sun, 05 Jul 2026 20:56:35 GMT

I purchased a new activation with a new number through the website
The eSIM failed to activate.

Logged into my profile to try and resolver but the account is asking for an SMS verification code that cannot be received because the eSIM never registered.

I need the eSIM reissued/reset or your account verified another way.

Re: E-sim Failed to activate

slusagm — Sun, 05 Jul 2026 21:00:52 GMT

maybe you can make it works

check Sim Manager or Settings->Cellular screen

Remove your old provider sim card or disable old esim.
Enable PM esim (on iPhone, toggle on Turn on this line) and set the label to Primary

Then Reboot phone and Reset network settings

but if you still cannot make it connects, or the PM esim cannot be found, ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: E-sim Failed to activate in Get Support

E-sim Failed to activate

Re: E-sim Failed to activate