topic iMessage and FaceTime will not activate in Get Support

iMessage and FaceTime will not activate

keogan — Sun, 05 Jul 2026 14:49:20 GMT

Just got my plan activated and number ported.

Number is correct in settings
Have tried restarting phone
Have tried toggling off/on the plan in cellular settings
Have tried toggling off/on iMessage and Facetime

iMessage and Facetime give "An error occurred during activation. Try again"

Re: iMessage and FaceTime will not activate

Chalupa_Batman — Sun, 05 Jul 2026 14:56:19 GMT

@keogan wrote:
Just got my plan activated and number ported.
Number is correct in settings
Have tried restarting phone
Have tried toggling off/on the plan in cellular settings
Have tried toggling off/on iMessage and Facetime
iMessage and Facetime give "An error occurred during activation. Try again"

Hello @keogan

It can take up to 24 hours to fully register with Apple. To force the registry, toggle iMessage and Facetime off in your settings and turn off your phone completely. Wait a minute, then turn them back on again. Just remember, if this doesn't work, just hold off a bit as it does take a while for Apple to update their servers.

Re: iMessage and FaceTime will not activate

keogan — Sun, 05 Jul 2026 14:56:59 GMT

Has already been 24 hours, have tried toggling off iMessage and FaceTime in settings and turning phone off completely, waiting a minute, then turning them back on again.

Re: iMessage and FaceTime will not activate

slusagm — Sun, 05 Jul 2026 14:58:04 GMT

Try Reboot phone and Reset network settings

but if issues persists

go to Settings -> Phone -> My Number, remove the phone number
Wait 5 min
reboot phone
go to Settings -> Phone -> My Number and manually put the phone number back
it will try to register iMessage/Facetime again. Give it as much as 30 mins

Re: iMessage and FaceTime will not activate

keogan — Sun, 05 Jul 2026 15:03:14 GMT

I have already tried these steps and then waited overnight, still not working.

Re: iMessage and FaceTime will not activate

slusagm — Sun, 05 Jul 2026 15:07:57 GMT

This is something on the Apple side. You might have to wait a bit longer and try again

And also, make sure your removed and deleted old sim/esim

Re: iMessage and FaceTime will not activate

Chalupa_Batman — Sun, 05 Jul 2026 15:59:16 GMT

@keogan wrote:
I have already tried these steps and then waited overnight, still not working.

There is one more option that may work. Log out of your Apple ID. Turn off phone for 10 minutes, restart, log back in. This forces a connection back to the Apple server.

If this doesn't work, check HERE