topic Service not working in Get Support

Service not working

KulwinderSidhu — Sun, 05 Jul 2026 13:07:43 GMT

My payment declined this morning and i did it again manually it went through but my services are still suspended i am not able to use anything while i did the payment on same day it was required, this is so frustrating and i even tried to submit a ticket no response yet please restart my services please please

Re: Service not working

Chalupa_Batman — Sun, 05 Jul 2026 14:05:44 GMT

@KulwinderSidhu wrote:
My payment declined this morning and i did it again manually it went through but my services are still suspended i am not able to use anything while i did the payment on same day it was required, this is so frustrating and i even tried to submit a ticket no response yet please restart my services please please

Hey @KulwinderSidhu

Yes, it can be very frustrating not to get returned tickets within a timely fashion. However, with that being said, head over to Shoppers Drug Mart, pick up a Voucher. Then dial 611 and follow the prompts. You'll be up and running until CS Agents return your message. Or you can purchase a prepaid credit card to top off the account. Either will work.

Just remember. The website has known cache issues. You may wish to clear your cache before your next attempt.

Re: Service not working

BKNS27 — Sun, 05 Jul 2026 14:42:45 GMT

@KulwinderSidhu

Try rebooting your phone by powering off then back on.

If that didn’t work then there is a possible outage in your area so check map:

https://www.telus.com/en/bc/outages

Re: Service not working

slusagm — Sun, 05 Jul 2026 14:47:28 GMT

did you try using browser with incognito mode to try making a payment again? or try using PM app to make payment for renewal

and for voucher, on top of stores to buy vouchers, you can also buy vouchers online from muskbird.com , or ding.com or recharge.com. You can then get the code instantly and load the code via My Account or *611