topic Re: Billing issue in Get Support

Billing issue

Ahmed2737 — Sun, 05 Jul 2026 00:28:32 GMT

I can't pay I got a new credit card since old was lost and now Im entering my new card it's not working the payment

Re: Billing issue

slusagm — Sun, 05 Jul 2026 00:32:09 GMT

it is an common system issue. You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Re: Billing issue

Ahmed2737 — Sun, 05 Jul 2026 00:36:00 GMT

So browser with incognito mode will work 100%]

Re: Billing issue

slusagm — Sun, 05 Jul 2026 00:38:03 GMT

@Ahmed2737 glad it works for you!!

Re: Billing issue

Ahmed2737 — Sun, 05 Jul 2026 00:39:20 GMT

No I asked you if it will work for sure 100% or maybe

Re: Billing issue

slusagm — Sun, 05 Jul 2026 00:45:12 GMT

haha.. i thought it already worked

not 100% sure, that's why I gave you a workaround for voucher. voucher ways work for sure for now

some people have to use voucher to pay first, then wait a week and try again and it will work

Re: Billing issue

Chalupa_Batman — Sun, 05 Jul 2026 01:03:44 GMT

@Ahmed2737 wrote:
I can't pay I got a new credit card since old was lost and now Im entering my new card it's not working the payment

Hello @Ahmed2737

Thought I'd jump in here as I've seen this issue happen plenty of times here on the forum and it's happened in person.

The Public Mobile website has known cache issues. Go into your settings, find cache, clear the lifetime of it, close the entire browser, restart it and try again. This should resolve it unless you've tried more than 3 times. 3 times will block you for security reasons for 24 hours.

Another option, which I have found much more successful is changing it on the app. The app works much better than the site. Yes, it too has cache issues, but at least you can, if you own an Android, go into your App settings and clear the app cache and data, restart and try again. Hope this helps. FYI, going into incognito mode isn't 100% affective if you've already hit the limit of 3 already.

Re: Billing issue

CSA_PM — Sun, 05 Jul 2026 13:14:50 GMT

@Ahmed2737

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage