topic Re: Location in Get Support

Location

ChrisBeachGammi — Sat, 04 Jul 2026 23:30:27 GMT

I live in Ontario. When I try and buy me catch the ace the location says I live in Quebec. I am not near the boarder. Sometimes it works but mostly not. How to fix

Re: Location

slusagm — Sat, 04 Jul 2026 23:36:04 GMT

Unless you use VPN , this is not something you can contorl

All mobile carrier, not just Telus, would route the traffic to different data centre (gateway) to load balance. Usually it is the closest major city, but rural area might have traffic routed to another province close to it. And sorry, this is out of end user control .

Re: Location

Chalupa_Batman — Sat, 04 Jul 2026 23:46:17 GMT

@ChrisBeachGammi wrote:
I live in Ontario. When I try and buy me catch the ace the location says I live in Quebec. I am not near the boarder. Sometimes it works but mostly not. How to fix

This is something that happens with me as well with WCLC here in Manitoba. A VPN has been recommended, however, VPN's are not permitted with Government Lotteries and that will not work. The ONLY real fix is when you go to purchase, turn off your data and turn on WiFi and connect to a local network there to make the purchase.

EDIT: This part is a long shot. You can check to see what your IP address is on your phone. Write it down, then turn your phones Airplane mode on for a full 10 minutes, then turn off the phone for a full 5 minutes. Turn back on, turn off Airplane mode. This will reconnect you to the service and MAY give you a new local IP address.